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Desktop service technician vs field service technician

The differences between desktop service technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a desktop service technician and a field service technician. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $54,339 average annual salary of a field service technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.

Desktop service technician vs field service technician overview

Desktop Service TechnicianField Service Technician
Yearly salary$55,718$54,339
Hourly rate$26.79$26.12
Growth rate8%8%
Number of jobs90,832167,298
Job satisfaction--
Most common degreeBachelor's Degree, 43%Associate Degree, 40%
Average age4444
Years of experience1212

Desktop service technician vs field service technician salary

Desktop service technicians and field service technicians have different pay scales, as shown below.

Desktop Service TechnicianField Service Technician
Average salary$55,718$54,339
Salary rangeBetween $40,000 And $77,000Between $35,000 And $82,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Finance

Differences between desktop service technician and field service technician education

There are a few differences between a desktop service technician and a field service technician in terms of educational background:

Desktop Service TechnicianField Service Technician
Most common degreeBachelor's Degree, 43%Associate Degree, 40%
Most common majorComputer ScienceElectrical Engineering
Most common college--

Desktop service technician vs field service technician demographics

Here are the differences between desktop service technicians' and field service technicians' demographics:

Desktop Service TechnicianField Service Technician
Average age4444
Gender ratioMale, 89.6% Female, 10.4%Male, 92.3% Female, 7.7%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between desktop service technician and field service technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
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Desktop service technician vs field service technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%

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