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Desktop service technician vs hardware technician

The differences between desktop service technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a desktop service technician, becoming a hardware technician takes usually requires 1-2 years. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $47,851 average annual salary of a hardware technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a hardware technician are customer service, technical support, and network printers.

Desktop service technician vs hardware technician overview

Desktop Service TechnicianHardware Technician
Yearly salary$55,718$47,851
Hourly rate$26.79$23.01
Growth rate8%10%
Number of jobs90,83285,174
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Average age4442
Years of experience122

Desktop service technician vs hardware technician salary

Desktop service technicians and hardware technicians have different pay scales, as shown below.

Desktop Service TechnicianHardware Technician
Average salary$55,718$47,851
Salary rangeBetween $40,000 And $77,000Between $32,000 And $71,000
Highest paying City-San Francisco, CA
Highest paying state-Delaware
Best paying company-Apple
Best paying industry-Technology

Differences between desktop service technician and hardware technician education

There are a few differences between a desktop service technician and a hardware technician in terms of educational background:

Desktop Service TechnicianHardware Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Most common majorComputer ScienceComputer Science
Most common college-University of Pennsylvania

Desktop service technician vs hardware technician demographics

Here are the differences between desktop service technicians' and hardware technicians' demographics:

Desktop Service TechnicianHardware Technician
Average age4442
Gender ratioMale, 89.6% Female, 10.4%Male, 90.0% Female, 10.0%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between desktop service technician and hardware technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Hardware technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
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Desktop service technician vs hardware technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common hardware technician skills
  • Customer Service, 6%
  • Technical Support, 5%
  • Network Printers, 5%
  • Desktop Support, 5%
  • Test Equipment, 4%
  • Switches, 4%

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