Desktop service technician vs level senior technician

Differences between desktop service technician and level senior technician duties and responsibilities

Desktop service technician example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Support VPN and VDI connections for remote workers.
• Image and install OS and applications on desktops and laptops.
• Assist users with VPN installation and setup to access network remotely.
• Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
• Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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