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Desktop service technician vs senior service technician

The differences between desktop service technicians and senior service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a desktop service technician and a senior service technician. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $55,718 average annual salary of a desktop service technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a senior service technician are customer service, preventative maintenance, and java.

Desktop service technician vs senior service technician overview

Desktop Service TechnicianSenior Service Technician
Yearly salary$55,718$74,893
Hourly rate$26.79$36.01
Growth rate8%8%
Number of jobs90,832134,284
Job satisfaction--
Most common degreeBachelor's Degree, 43%Associate Degree, 39%
Average age4444
Years of experience1212

Desktop service technician vs senior service technician salary

Desktop service technicians and senior service technicians have different pay scales, as shown below.

Desktop Service TechnicianSenior Service Technician
Average salary$55,718$74,893
Salary rangeBetween $40,000 And $77,000Between $51,000 And $108,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-UBS
Best paying industry-Energy

Differences between desktop service technician and senior service technician education

There are a few differences between a desktop service technician and a senior service technician in terms of educational background:

Desktop Service TechnicianSenior Service Technician
Most common degreeBachelor's Degree, 43%Associate Degree, 39%
Most common majorComputer ScienceElectrical Engineering
Most common college--

Desktop service technician vs senior service technician demographics

Here are the differences between desktop service technicians' and senior service technicians' demographics:

Desktop Service TechnicianSenior Service Technician
Average age4444
Gender ratioMale, 89.6% Female, 10.4%Male, 88.2% Female, 11.8%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between desktop service technician and senior service technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Senior service technician example responsibilities.

  • Create and manage a VOIP lab environment used for product staging and development testing.
  • Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Perform firmware and Bios upgrade for hard drives and system boards.
  • Design, surface mount solder, build, and troubleshoot PCB boards.
  • Assign to repair field return communication PCB's using logic analyzer and schematics.
  • Show more

Desktop service technician vs senior service technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common senior service technician skills
  • Customer Service, 14%
  • Preventative Maintenance, 7%
  • Java, 6%
  • CAD, 6%
  • Hand Tools, 6%
  • HVAC, 6%

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