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Desktop service technician vs service line technician

The differences between desktop service technicians and service line technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a desktop service technician and a service line technician. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $33,049 average annual salary of a service line technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a service line technician are shuttle service, ground service equipment, and customer service.

Desktop service technician vs service line technician overview

Desktop Service TechnicianService Line Technician
Yearly salary$55,718$33,049
Hourly rate$26.79$15.89
Growth rate8%8%
Number of jobs90,832122,081
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 37%
Average age4444
Years of experience1212

Desktop service technician vs service line technician salary

Desktop service technicians and service line technicians have different pay scales, as shown below.

Desktop Service TechnicianService Line Technician
Average salary$55,718$33,049
Salary rangeBetween $40,000 And $77,000Between $26,000 And $40,000
Highest paying City-Scottsdale, AZ
Highest paying state-Hawaii
Best paying company-Cognizant
Best paying industry-Transportation

Differences between desktop service technician and service line technician education

There are a few differences between a desktop service technician and a service line technician in terms of educational background:

Desktop Service TechnicianService Line Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 37%
Most common majorComputer ScienceAviation
Most common college--

Desktop service technician vs service line technician demographics

Here are the differences between desktop service technicians' and service line technicians' demographics:

Desktop Service TechnicianService Line Technician
Average age4444
Gender ratioMale, 89.6% Female, 10.4%Male, 88.7% Female, 11.3%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.7% Asian, 1.7% White, 71.7% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between desktop service technician and service line technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
  • Show more

Service line technician example responsibilities.

  • Manage all QC paperwork including towbar and equipment integrity checklists.
  • Manage system and application support for internal customers including software installation and PC upgrades.
  • Provide compliance info for: OSHA, HazMat, MSDS, PPE, etc.
  • Operate fuel truck, tugs, baggage handling, GPU & grind radio equipment's.
  • Adhere to lockout/tag-out policy and wear all require PPE
  • wheel alignment, assemble doors, check for ac leaks set headlights
  • Show more

Desktop service technician vs service line technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common service line technician skills
  • Shuttle Service, 34%
  • Ground Service Equipment, 11%
  • Customer Service, 9%
  • Fuel Trucks, 9%
  • Aircraft Services, 5%
  • Safety Procedures, 4%

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