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Desktop service technician vs service technician lead

The differences between desktop service technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a desktop service technician and a service technician lead. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $55,718 average annual salary of a desktop service technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a service technician lead are customer service, java, and infrastructure.

Desktop service technician vs service technician lead overview

Desktop Service TechnicianService Technician Lead
Yearly salary$55,718$104,707
Hourly rate$26.79$50.34
Growth rate8%8%
Number of jobs90,832144,132
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 35%
Average age4444
Years of experience1212

Desktop service technician vs service technician lead salary

Desktop service technicians and service technician leads have different pay scales, as shown below.

Desktop Service TechnicianService Technician Lead
Average salary$55,718$104,707
Salary rangeBetween $40,000 And $77,000Between $66,000 And $164,000
Highest paying City-San Francisco, CA
Highest paying state-Alaska
Best paying company-Meta
Best paying industry-Technology

Differences between desktop service technician and service technician lead education

There are a few differences between a desktop service technician and a service technician lead in terms of educational background:

Desktop Service TechnicianService Technician Lead
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 35%
Most common majorComputer ScienceBusiness
Most common college--

Desktop service technician vs service technician lead demographics

Here are the differences between desktop service technicians' and service technician leads' demographics:

Desktop Service TechnicianService Technician Lead
Average age4444
Gender ratioMale, 89.6% Female, 10.4%Male, 90.3% Female, 9.7%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between desktop service technician and service technician lead duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Service technician lead example responsibilities.

  • Manage and maintain the MPLS data and the IP and traditional voice networks for all HMX locations.
  • Manage a team of consultants that provide installation, upgrades, training and maintenance of Ellucian ERP products to clients.
  • Manage and organize SharePoint database for machine allocation.
  • Manage SDLC for development projects and develop productivity matrices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Assess needs and implement Ethernet network, wireless repeaters and GPS system for golf courses.
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Desktop service technician vs service technician lead skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common service technician lead skills
  • Customer Service, 16%
  • Java, 7%
  • Infrastructure, 7%
  • Patients, 7%
  • Preventative Maintenance, 5%
  • Customer Satisfaction, 5%

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