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Desktop support lead vs desktop engineer

The differences between desktop support leads and desktop engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead and a desktop engineer. Additionally, a desktop engineer has an average salary of $102,893, which is higher than the $49,669 average annual salary of a desktop support lead.

The top three skills for a desktop support lead include desktop support, PC and troubleshoot. The most important skills for a desktop engineer are customer service, SCCM, and troubleshoot.

Desktop support lead vs desktop engineer overview

Desktop Support LeadDesktop Engineer
Yearly salary$49,669$102,893
Hourly rate$23.88$49.47
Growth rate10%10%
Number of jobs87,52287,458
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 53%
Average age4242
Years of experience22

Desktop support lead vs desktop engineer salary

Desktop support leads and desktop engineers have different pay scales, as shown below.

Desktop Support LeadDesktop Engineer
Average salary$49,669$102,893
Salary rangeBetween $35,000 And $70,000Between $77,000 And $136,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between desktop support lead and desktop engineer education

There are a few differences between a desktop support lead and a desktop engineer in terms of educational background:

Desktop Support LeadDesktop Engineer
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 53%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyMassachusetts Institute of Technology

Desktop support lead vs desktop engineer demographics

Here are the differences between desktop support leads' and desktop engineers' demographics:

Desktop Support LeadDesktop Engineer
Average age4242
Gender ratioMale, 91.0% Female, 9.0%Male, 88.7% Female, 11.3%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 11.8% White, 54.9% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 13.6% White, 53.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead and desktop engineer duties and responsibilities

Desktop support lead example responsibilities.

  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
  • Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
  • Deploy and install VOIP phones.
  • Install and configure Cisco VOIP.
  • Resolve network connectivity issues including VPN and Citirx.
  • Show more

Desktop engineer example responsibilities.

  • Assign and manage extensions, voicemail accounts using AVAYA phone system.
  • Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
  • Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
  • Manage software deployments using SCCM and oversee monitoring of complex applications.
  • Install and troubleshoot LAN connectivity email configurations on end-user workstations.
  • Advance knowledge of LAN's including administration, security and physical cabling.
  • Show more

Desktop support lead vs desktop engineer skills

Common desktop support lead skills
  • Desktop Support, 13%
  • PC, 7%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • VPN, 4%
  • Remedy, 4%
Common desktop engineer skills
  • Customer Service, 9%
  • SCCM, 9%
  • Troubleshoot, 7%
  • PowerShell, 6%
  • OS, 4%
  • Technical Support, 4%

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