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Desktop support lead vs desktop support consultant

The differences between desktop support leads and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead and a desktop support consultant. Additionally, a desktop support lead has an average salary of $49,669, which is higher than the $46,733 average annual salary of a desktop support consultant.

The top three skills for a desktop support lead include desktop support, PC and troubleshoot. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.

Desktop support lead vs desktop support consultant overview

Desktop Support LeadDesktop Support Consultant
Yearly salary$49,669$46,733
Hourly rate$23.88$22.47
Growth rate10%10%
Number of jobs87,522100,650
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop support lead vs desktop support consultant salary

Desktop support leads and desktop support consultants have different pay scales, as shown below.

Desktop Support LeadDesktop Support Consultant
Average salary$49,669$46,733
Salary rangeBetween $35,000 And $70,000Between $33,000 And $64,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between desktop support lead and desktop support consultant education

There are a few differences between a desktop support lead and a desktop support consultant in terms of educational background:

Desktop Support LeadDesktop Support Consultant
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyMassachusetts Institute of Technology

Desktop support lead vs desktop support consultant demographics

Here are the differences between desktop support leads' and desktop support consultants' demographics:

Desktop Support LeadDesktop Support Consultant
Average age4242
Gender ratioMale, 91.0% Female, 9.0%Male, 85.0% Female, 15.0%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 11.8% White, 54.9% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead and desktop support consultant duties and responsibilities

Desktop support lead example responsibilities.

  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
  • Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
  • Deploy and install VOIP phones.
  • Install and configure Cisco VOIP.
  • Resolve network connectivity issues including VPN and Citirx.
  • Show more

Desktop support consultant example responsibilities.

  • Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
  • Manage update deployment and verify policy adherence utilizing SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Perform data backup, virus scanning, and OS updating procedures.
  • Create and support user accounts for VOIP network utilizing Cisco IP phones.
  • Configure all applications, changes, and deletions of MITEL VOIP systems.
  • Show more

Desktop support lead vs desktop support consultant skills

Common desktop support lead skills
  • Desktop Support, 13%
  • PC, 7%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • VPN, 4%
  • Remedy, 4%
Common desktop support consultant skills
  • Desktop Support, 12%
  • Customer Service, 11%
  • Troubleshoot, 8%
  • PC, 6%
  • Technical Support, 6%
  • OS, 4%

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