Desktop support lead vs level senior technician

Differences between desktop support lead and level senior technician duties and responsibilities

Desktop support lead example responsibilities.

• Manage incoming tasks and incidents in remedy and troubleshooting.
• Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
• Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
• Deploy and install VOIP phones.
• Install and configure Cisco VOIP.
• Resolve network connectivity issues including VPN and Citirx.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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