Director, customer support services vs customer service administrator

The differences between directors, customer support services and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Director, customer support services vs customer service administrator overview

	Director, Customer Support Services	Customer Service Administrator
Yearly salary	$33,902	$35,824
Hourly rate	$16.30	$17.22
Growth rate	-4%	-4%
Number of jobs	296,739	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Director, customer support services vs customer service administrator salary

Directors, customer support services and customer service administrators have different pay scales, as shown below.

	Director, Customer Support Services	Customer Service Administrator
Average salary	$33,902	$35,824
Salary range	Between $24,000 And $46,000	Between $28,000 And $45,000
Highest paying City	San Diego, CA	Fremont, CA
Highest paying state	New Jersey	Alaska
Best paying company	Oracle	Westinghouse Appliances Australia
Best paying industry	Manufacturing	Technology

Differences between director, customer support services and customer service administrator education

There are a few differences between a director, customer support services and a customer service administrator in terms of educational background:

	Director, Customer Support Services	Customer Service Administrator
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Director, customer support services vs customer service administrator demographics

Here are the differences between directors, customer support services' and customer service administrators' demographics:

	Director, Customer Support Services	Customer Service Administrator
Average age	40	40
Gender ratio	Male, 43.0% Female, 57.0%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between director, customer support services and customer service administrator duties and responsibilities

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Director, customer support services vs customer service administrator skills

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Director, Customer Support Services
Director, Customer Support Services vs Customer Service Administrator

Updated January 8, 2025

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