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Director, customer support services vs customer service director

The differences between directors, customer support services and customer service directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a director, customer support services, becoming a customer service director takes usually requires 4-6 years. Additionally, a customer service director has an average salary of $134,962, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.

Director, customer support services vs customer service director overview

Director, Customer Support ServicesCustomer Service Director
Yearly salary$33,902$134,962
Hourly rate$16.30$64.89
Growth rate-4%6%
Number of jobs296,739158,016
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 69%
Average age4047
Years of experience126

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

Director, customer support services vs customer service director salary

Directors, customer support services and customer service directors have different pay scales, as shown below.

Director, Customer Support ServicesCustomer Service Director
Average salary$33,902$134,962
Salary rangeBetween $24,000 And $46,000Between $94,000 And $191,000
Highest paying CitySan Diego, CAOlympia, WA
Highest paying stateNew JerseyWashington
Best paying companyOracleVMware
Best paying industryManufacturingHealth Care

Differences between director, customer support services and customer service director education

There are a few differences between a director, customer support services and a customer service director in terms of educational background:

Director, Customer Support ServicesCustomer Service Director
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 69%
Most common majorBusinessBusiness
Most common college-California State University - Bakersfield

Director, customer support services vs customer service director demographics

Here are the differences between directors, customer support services' and customer service directors' demographics:

Director, Customer Support ServicesCustomer Service Director
Average age4047
Gender ratioMale, 43.0% Female, 57.0%Male, 55.0% Female, 45.0%
Race ratioBlack or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%8%

Differences between director, customer support services and customer service director duties and responsibilities

Director, customer support services example responsibilities.

  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service director example responsibilities.

  • Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
  • Manage payroll hours to ensure maximum productivity.
  • Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
  • Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
  • Work with medicare and medicaid.
  • Identify serious flaws in ERP set-up and thus metrics used to guide the company.
    • Show more

Director, customer support services vs customer service director skills

Common director, customer support services skills
  • Sales Support, 29%
  • Customer Support, 8%
  • Data Entry, 8%
  • Cash Handling, 6%
  • Inbound Calls, 4%
  • Customer Inquiries, 3%
Common customer service director skills
  • Customer Satisfaction, 14%
  • Customer Support, 6%
  • Continuous Improvement, 6%
  • CRM, 4%
  • Project Management, 4%
  • Employee Development, 4%

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Updated January 8, 2025

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