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Director, customer support services vs customer service team lead

The differences between directors, customer support services and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service team lead. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.

Director, customer support services vs customer service team lead overview

Director, Customer Support ServicesCustomer Service Team Lead
Yearly salary$33,902$36,623
Hourly rate$16.30$17.61
Growth rate-4%-4%
Number of jobs296,739249,105
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 42%
Average age4040
Years of experience1212

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

What does a customer service team lead do?

A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.

Director, customer support services vs customer service team lead salary

Directors, customer support services and customer service team leads have different pay scales, as shown below.

Director, Customer Support ServicesCustomer Service Team Lead
Average salary$33,902$36,623
Salary rangeBetween $24,000 And $46,000Between $28,000 And $47,000
Highest paying CitySan Diego, CABaltimore, MD
Highest paying stateNew JerseyRhode Island
Best paying companyOracleSantander Bank
Best paying industryManufacturingInsurance

Differences between director, customer support services and customer service team lead education

There are a few differences between a director, customer support services and a customer service team lead in terms of educational background:

Director, Customer Support ServicesCustomer Service Team Lead
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 42%
Most common majorBusinessBusiness
Most common college--

Director, customer support services vs customer service team lead demographics

Here are the differences between directors, customer support services' and customer service team leads' demographics:

Director, Customer Support ServicesCustomer Service Team Lead
Average age4040
Gender ratioMale, 43.0% Female, 57.0%Male, 35.2% Female, 64.8%
Race ratioBlack or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between director, customer support services and customer service team lead duties and responsibilities

Director, customer support services example responsibilities.

  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer service team lead example responsibilities.

  • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
  • Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
  • Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
  • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
  • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Director, customer support services vs customer service team lead skills

Common director, customer support services skills
  • Sales Support, 29%
  • Customer Support, 8%
  • Data Entry, 8%
  • Cash Handling, 6%
  • Inbound Calls, 4%
  • Customer Inquiries, 3%
Common customer service team lead skills
  • HR, 6%
  • Inbound Calls, 6%
  • Product Knowledge, 6%
  • Front End, 5%
  • Customer Service, 5%
  • Outbound Calls, 5%

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Updated January 8, 2025

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