Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, customer support services and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a receptionist/customer service. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Director, Customer Support Services | Receptionist/Customer Service | |
| Yearly salary | $33,902 | $30,604 |
| Hourly rate | $16.30 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Directors, customer support services and receptionist/customer services have different pay scales, as shown below.
| Director, Customer Support Services | Receptionist/Customer Service | |
| Average salary | $33,902 | $30,604 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $37,000 |
| Highest paying City | San Diego, CA | Billerica, MA |
| Highest paying state | New Jersey | Minnesota |
| Best paying company | Oracle | Uline |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a director, customer support services and a receptionist/customer service in terms of educational background:
| Director, Customer Support Services | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and receptionist/customer services' demographics:
| Director, Customer Support Services | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |