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Director, telecommunications vs engagement manager

The differences between directors, telecommunications and engagement managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, telecommunications and an engagement manager. Additionally, a director, telecommunications has an average salary of $122,426, which is higher than the $112,413 average annual salary of an engagement manager.

The top three skills for a director, telecommunications include telecommunication, voip and avaya. The most important skills for an engagement manager are project management, analytics, and customer service.

Director, telecommunications vs engagement manager overview

Director, TelecommunicationsEngagement Manager
Yearly salary$122,426$112,413
Hourly rate$58.86$54.04
Growth rate16%16%
Number of jobs8,244166,237
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 70%
Average age4747
Years of experience88

Director, telecommunications vs engagement manager salary

Directors, telecommunications and engagement managers have different pay scales, as shown below.

Director, TelecommunicationsEngagement Manager
Average salary$122,426$112,413
Salary rangeBetween $96,000 And $155,000Between $84,000 And $150,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-L.E.K. Consulting
Best paying industry-Professional

Differences between director, telecommunications and engagement manager education

There are a few differences between a director, telecommunications and an engagement manager in terms of educational background:

Director, TelecommunicationsEngagement Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 70%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Director, telecommunications vs engagement manager demographics

Here are the differences between directors, telecommunications' and engagement managers' demographics:

Director, TelecommunicationsEngagement Manager
Average age4747
Gender ratioMale, 79.1% Female, 20.9%Male, 61.3% Female, 38.7%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2%Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between director, telecommunications and engagement manager duties and responsibilities

Director, telecommunications example responsibilities.

  • Manage the global telecommunications systems, installation of PBX equipment, and network services.
  • Manage a team of IVR developers conducting daily changes in support of call center operations.
  • Achieve better than anticipate availability for satellite and T1 systems.
  • Manage complex cross functional projects relate to data center architecture restructuring, engineering process improvement, and SDLC compliance.
  • Provide a VOIP technology to allow agents to work from home.
  • Reduce carrier line charges for video conferencing by implementing global IP video conference network.
  • Show more

Engagement manager example responsibilities.

  • Lead implementation services team for ITSM SaaS solution through deployment of ServiceNow.
  • Create and manage project plan & schedule; monitor project status throughout the SDLC.
  • Manage customer interactions and relationship building with support staff, managers, and c-level executives.
  • Manage all the environments and play key role performance test SME for the entire program.
  • Lead the sale and implementation of leading edge technologies with a specialization in CRM and portal applications.
  • Lead efforts and implement compliance programs establishing compliance with GAAP; IFRS, FERC, and other regulatory reporting.
  • Show more

Director, telecommunications vs engagement manager skills

Common director, telecommunications skills
  • Telecommunication, 11%
  • VoIP, 9%
  • Avaya, 6%
  • PBX, 5%
  • IP, 5%
  • Direct Reports, 4%
Common engagement manager skills
  • Project Management, 9%
  • Analytics, 7%
  • Customer Service, 5%
  • Healthcare, 5%
  • Digital Transformation, 5%
  • Business Development, 5%

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