Emergency room clerk vs patient access representative

Differences between emergency room clerk and patient access representative duties and responsibilities

Emergency room clerk example responsibilities.

• Identify managed care requirements and respond to billing inquiries while adhering to HIPPA guidelines.
• Interview patients to obtain biographic, demographic, and financial data for registration purposes and enter information into hospital computer system.
• Train in CPR and negotiating in escalade situations.
• Process insurance information and medical records, using epic.
• Chart organization; labs, transcription, doctor's orders.
• Ensure HIPPA compliance for email, fax, and upload patient documentation.
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Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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