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The differences between field associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a call center associate. Additionally, a field associate has an average salary of $36,529, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Field Associate | Call Center Associate | |
| Yearly salary | $36,529 | $31,363 |
| Hourly rate | $17.56 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 87,027 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Field associates and call center associates have different pay scales, as shown below.
| Field Associate | Call Center Associate | |
| Average salary | $36,529 | $31,363 |
| Salary range | Between $26,000 And $49,000 | Between $22,000 And $43,000 |
| Highest paying City | Chicago, IL | Albany, NY |
| Highest paying state | Illinois | New York |
| Best paying company | JPMorgan Chase & Co. | Spectrum |
| Best paying industry | Energy | Finance |
There are a few differences between a field associate and a call center associate in terms of educational background:
| Field Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between field associates' and call center associates' demographics:
| Field Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 63.3% Female, 36.7% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |