Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field associates and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a customer service associate/cashier. Additionally, a field associate has an average salary of $36,529, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Field Associate | Customer Service Associate/Cashier | |
| Yearly salary | $36,529 | $26,933 |
| Hourly rate | $17.56 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 87,027 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Field associates and customer service associate/cashiers have different pay scales, as shown below.
| Field Associate | Customer Service Associate/Cashier | |
| Average salary | $36,529 | $26,933 |
| Salary range | Between $26,000 And $49,000 | Between $21,000 And $33,000 |
| Highest paying City | Chicago, IL | - |
| Highest paying state | Illinois | - |
| Best paying company | JPMorgan Chase & Co. | - |
| Best paying industry | Energy | - |
There are a few differences between a field associate and a customer service associate/cashier in terms of educational background:
| Field Associate | Customer Service Associate/Cashier | |
| Most common degree | Bachelor's Degree, 58% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between field associates' and customer service associate/cashiers' demographics:
| Field Associate | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 63.3% Female, 36.7% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |