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The differences between field associates and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $36,529 average annual salary of a field associate.
The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Field Associate | Service Desk Associate | |
| Yearly salary | $36,529 | $40,699 |
| Hourly rate | $17.56 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 87,027 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Field associates and service desk associates have different pay scales, as shown below.
| Field Associate | Service Desk Associate | |
| Average salary | $36,529 | $40,699 |
| Salary range | Between $26,000 And $49,000 | Between $15,000 And $105,000 |
| Highest paying City | Chicago, IL | - |
| Highest paying state | Illinois | - |
| Best paying company | JPMorgan Chase & Co. | - |
| Best paying industry | Energy | - |
There are a few differences between a field associate and a service desk associate in terms of educational background:
| Field Associate | Service Desk Associate | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between field associates' and service desk associates' demographics:
| Field Associate | Service Desk Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 63.3% Female, 36.7% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |