Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field services analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $64,669 average annual salary of a field services analyst.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Field Services Analyst | Support Analyst | |
| Yearly salary | $64,669 | $75,989 |
| Hourly rate | $31.09 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Field services analysts and support analysts have different pay scales, as shown below.
| Field Services Analyst | Support Analyst | |
| Average salary | $64,669 | $75,989 |
| Salary range | Between $42,000 And $98,000 | Between $50,000 And $114,000 |
| Highest paying City | - | Jersey City, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | The Citadel |
| Best paying industry | - | Finance |
There are a few differences between a field services analyst and a support analyst in terms of educational background:
| Field Services Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field services analysts' and support analysts' demographics:
| Field Services Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |