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The differences between field services analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a technical support specialist. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Field Services Analyst | Technical Support Specialist | |
| Yearly salary | $64,669 | $48,667 |
| Hourly rate | $31.09 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Field services analysts and technical support specialists have different pay scales, as shown below.
| Field Services Analyst | Technical Support Specialist | |
| Average salary | $64,669 | $48,667 |
| Salary range | Between $42,000 And $98,000 | Between $30,000 And $76,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Meta |
| Best paying industry | - | Finance |
There are a few differences between a field services analyst and a technical support specialist in terms of educational background:
| Field Services Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field services analysts' and technical support specialists' demographics:
| Field Services Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |