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The differences between field support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a client support specialist. Additionally, a field support specialist has an average salary of $42,023, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a client support specialist are customer service, client support, and client service.
| Field Support Specialist | Client Support Specialist | |
| Yearly salary | $42,023 | $39,585 |
| Hourly rate | $20.20 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Field support specialists and client support specialists have different pay scales, as shown below.
| Field Support Specialist | Client Support Specialist | |
| Average salary | $42,023 | $39,585 |
| Salary range | Between $26,000 And $66,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Continental Resources | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a field support specialist and a client support specialist in terms of educational background:
| Field Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and client support specialists' demographics:
| Field Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |