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The differences between field support specialists and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a computer support specialist. Additionally, a computer support specialist has an average salary of $63,926, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.
| Field Support Specialist | Computer Support Specialist | |
| Yearly salary | $42,023 | $63,926 |
| Hourly rate | $20.20 | $30.73 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 114,029 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Field support specialists and computer support specialists have different pay scales, as shown below.
| Field Support Specialist | Computer Support Specialist | |
| Average salary | $42,023 | $63,926 |
| Salary range | Between $26,000 And $66,000 | Between $44,000 And $91,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Continental Resources | |
| Best paying industry | Technology | Technology |
There are a few differences between a field support specialist and a computer support specialist in terms of educational background:
| Field Support Specialist | Computer Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and computer support specialists' demographics:
| Field Support Specialist | Computer Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 80.1% Female, 19.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |