Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a service support specialist are customer service, support services, and social work.
| Field Support Specialist | Service Support Specialist | |
| Yearly salary | $42,023 | $43,538 |
| Hourly rate | $20.20 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Field support specialists and service support specialists have different pay scales, as shown below.
| Field Support Specialist | Service Support Specialist | |
| Average salary | $42,023 | $43,538 |
| Salary range | Between $26,000 And $66,000 | Between $26,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Continental Resources | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between a field support specialist and a service support specialist in terms of educational background:
| Field Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and service support specialists' demographics:
| Field Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |