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The differences between field support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a support specialist. Additionally, a field support specialist has an average salary of $42,023, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a support specialist are customer service, patients, and mental health.
| Field Support Specialist | Support Specialist | |
| Yearly salary | $42,023 | $40,782 |
| Hourly rate | $20.20 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Field support specialists and support specialists have different pay scales, as shown below.
| Field Support Specialist | Support Specialist | |
| Average salary | $42,023 | $40,782 |
| Salary range | Between $26,000 And $66,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Continental Resources | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a field support specialist and a support specialist in terms of educational background:
| Field Support Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and support specialists' demographics:
| Field Support Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |