Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field support specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a systems support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
| Field Support Specialist | Systems Support Specialist | |
| Yearly salary | $42,023 | $61,744 |
| Hourly rate | $20.20 | $29.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 159,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Field support specialists and systems support specialists have different pay scales, as shown below.
| Field Support Specialist | Systems Support Specialist | |
| Average salary | $42,023 | $61,744 |
| Salary range | Between $26,000 And $66,000 | Between $41,000 And $91,000 |
| Highest paying City | New York, NY | Centreville, VA |
| Highest paying state | New Jersey | Virginia |
| Best paying company | Continental Resources | Koch Industries |
| Best paying industry | Technology | Technology |
There are a few differences between a field support specialist and a systems support specialist in terms of educational background:
| Field Support Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and systems support specialists' demographics:
| Field Support Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |