Floor associate vs customer service retail associate

The differences between floor associates and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service retail associate has an average salary of $30,002, which is higher than the $27,757 average annual salary of a floor associate.

The top three skills for a floor associate include sales floor, stock shelves and customer service. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Floor associate vs customer service retail associate overview

	Floor Associate	Customer Service Retail Associate
Yearly salary	$27,757	$30,002
Hourly rate	$13.34	$14.42
Growth rate	-	-
Number of jobs	241,665	580,336
Job satisfaction	-	-
Most common degree	High School Diploma, 44%	High School Diploma, 33%
Average age	41	41
Years of experience	-	-

What does a floor associate do?

A sales floor associate is an employee who is responsible for providing excellent service to customers who come to shop at the company's store. Sale floor associates must be well-informed about their products and locations within the store. When there is no customer help, sale floor associates should restock shelves and racks, clean the fitting rooms, and handle returns efficiently. They also should possess excellent abilities, especially in communication and selling techniques.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Floor associate vs customer service retail associate salary

Floor associates and customer service retail associates have different pay scales, as shown below.

	Floor Associate	Customer Service Retail Associate
Average salary	$27,757	$30,002
Salary range	Between $22,000 And $34,000	Between $23,000 And $37,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Washington
Best paying company	-	Tractor Supply
Best paying industry	-	Finance

Differences between floor associate and customer service retail associate education

There are a few differences between a floor associate and a customer service retail associate in terms of educational background:

	Floor Associate	Customer Service Retail Associate
Most common degree	High School Diploma, 44%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Floor associate vs customer service retail associate demographics

Here are the differences between floor associates' and customer service retail associates' demographics:

	Floor Associate	Customer Service Retail Associate
Average age	41	41
Gender ratio	Male, 45.7% Female, 54.3%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 10.4% Unknown, 5.6% Hispanic or Latino, 19.8% Asian, 6.3% White, 57.2% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between floor associate and customer service retail associate duties and responsibilities

Floor associate example responsibilities.

Supervise women's department, manage jewelry department, assist customers on finalizing purchases
Assist customers with packaging of their groceries.
Arrange groceries in a helpful and efficient manner to satisfy all the customers' needs and requirements within the store
Execute grain futures orders for special accounts that require extraordinary attention to detail as well as personalized service.
Place special orders over the phone with companies contract by Walmart.

Customer service retail associate example responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Floor associate vs customer service retail associate skills

Common floor associate skills

Sales Floor, 27%
Stock Shelves, 26%
Customer Service, 5%
Product Knowledge, 5%
Pallet Jack, 4%
POS, 4%

Common customer service retail associate skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Floor Associate
Floor Associate vs Customer Service Retail Associate

Updated January 8, 2025

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