Front desk agent vs front desk supervisor

The differences between front desk agents and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk supervisor has an average salary of $34,885, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Front desk agent vs front desk supervisor overview

	Front Desk Agent	Front Desk Supervisor
Yearly salary	$31,008	$34,885
Hourly rate	$14.91	$16.77
Growth rate	-	-
Number of jobs	96,392	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 46%
Average age	37	47
Years of experience	-	6

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Front desk agent vs front desk supervisor salary

Front desk agents and front desk supervisors have different pay scales, as shown below.

	Front Desk Agent	Front Desk Supervisor
Average salary	$31,008	$34,885
Salary range	Between $25,000 And $37,000	Between $26,000 And $45,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	Hawaii
Best paying company	Brookhaven National Laboratory	Punderson Manor Lodge & Conference Center
Best paying industry	Hospitality	Retail

Differences between front desk agent and front desk supervisor education

There are a few differences between a front desk agent and a front desk supervisor in terms of educational background:

	Front Desk Agent	Front Desk Supervisor
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	Cornell University

Front desk agent vs front desk supervisor demographics

Here are the differences between front desk agents' and front desk supervisors' demographics:

	Front Desk Agent	Front Desk Supervisor
Average age	37	47
Gender ratio	Male, 31.2% Female, 68.8%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	13%	8%

Differences between front desk agent and front desk supervisor duties and responsibilities

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front desk agent vs front desk supervisor skills

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Front Desk Agent
Front Desk Agent vs Front Desk Supervisor

Updated January 8, 2025

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