Front desk secretary vs front desk clerk

The differences between front desk secretaries and front desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk secretary has an average salary of $33,351, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk secretary include patients, front desk and phone calls. The most important skills for a front desk clerk are reservations, customer service, and night audit.

Front desk secretary vs front desk clerk overview

	Front Desk Secretary	Front Desk Clerk
Yearly salary	$33,351	$26,669
Hourly rate	$16.03	$12.82
Growth rate	-8%	-
Number of jobs	80,996	141,042
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 35%
Average age	50	37
Years of experience	2	-

Front desk secretary vs front desk clerk salary

Front desk secretaries and front desk clerks have different pay scales, as shown below.

	Front Desk Secretary	Front Desk Clerk
Average salary	$33,351	$26,669
Salary range	Between $26,000 And $42,000	Between $21,000 And $33,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Hawaii
Best paying company	-	Hilton Grand Vacations
Best paying industry	-	Retail

Differences between front desk secretary and front desk clerk education

There are a few differences between a front desk secretary and a front desk clerk in terms of educational background:

	Front Desk Secretary	Front Desk Clerk
Most common degree	Bachelor's Degree, 36%	High School Diploma, 35%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Front desk secretary vs front desk clerk demographics

Here are the differences between front desk secretaries' and front desk clerks' demographics:

	Front Desk Secretary	Front Desk Clerk
Average age	50	37
Gender ratio	Male, 10.3% Female, 89.7%	Male, 24.2% Female, 75.8%
Race ratio	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%
LGBT Percentage	6%	13%

Differences between front desk secretary and front desk clerk duties and responsibilities

Front desk secretary example responsibilities.

Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when need for physical therapy.
Prepare PowerPoint inspection reports for existing clients.
Prepare and distribute financial documents including payroll.
Follow HIPAA regulations for handling confidential information.
Distribute weekly payroll checks; complete timely data entry of require information.

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Front desk secretary vs front desk clerk skills

Common front desk secretary skills

Patients, 22%
Front Desk, 15%
Phone Calls, 11%
Customer Service, 9%
Appointment Scheduling, 6%
Patient Demographics, 6%

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

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Office and Administrative Industry
Front Desk Secretary
Front Desk Secretary vs Front Desk Clerk

Updated January 8, 2025

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