Front desk supervisor vs front desk clerk

The differences between front desk supervisors and front desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk supervisor has an average salary of $34,885, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a front desk clerk are reservations, customer service, and night audit.

Front desk supervisor vs front desk clerk overview

	Front Desk Supervisor	Front Desk Clerk
Yearly salary	$34,885	$26,669
Hourly rate	$16.77	$12.82
Growth rate	-	-
Number of jobs	69,802	141,042
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	High School Diploma, 35%
Average age	47	37
Years of experience	6	-

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

Front desk supervisor vs front desk clerk salary

Front desk supervisors and front desk clerks have different pay scales, as shown below.

	Front Desk Supervisor	Front Desk Clerk
Average salary	$34,885	$26,669
Salary range	Between $26,000 And $45,000	Between $21,000 And $33,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	Hawaii	Hawaii
Best paying company	Punderson Manor Lodge & Conference Center	Hilton Grand Vacations
Best paying industry	Retail	Retail

Differences between front desk supervisor and front desk clerk education

There are a few differences between a front desk supervisor and a front desk clerk in terms of educational background:

	Front Desk Supervisor	Front Desk Clerk
Most common degree	Bachelor's Degree, 46%	High School Diploma, 35%
Most common major	Business	Business
Most common college	Cornell University	-

Front desk supervisor vs front desk clerk demographics

Here are the differences between front desk supervisors' and front desk clerks' demographics:

	Front Desk Supervisor	Front Desk Clerk
Average age	47	37
Gender ratio	Male, 32.7% Female, 67.3%	Male, 24.2% Female, 75.8%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%
LGBT Percentage	8%	13%

Differences between front desk supervisor and front desk clerk duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Front desk supervisor vs front desk clerk skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

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Front Desk Supervisor
Front Desk Supervisor vs Front Desk Clerk

Updated January 8, 2025

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