Front end lead vs customer experience manager

The differences between front end leads and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end lead and a customer experience manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $44,664 average annual salary of a front end lead.

The top three skills for a front end lead include customer service, math and checkout. The most important skills for a customer experience manager are POS, customer engagement, and front end.

Front end lead vs customer experience manager overview

	Front End Lead	Customer Experience Manager
Yearly salary	$44,664	$75,178
Hourly rate	$21.47	$36.14
Growth rate	-4%	-4%
Number of jobs	63,286	80,739
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	6	6

What does a front end lead do?

Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

Front end lead vs customer experience manager salary

Front end leads and customer experience managers have different pay scales, as shown below.

	Front End Lead	Customer Experience Manager
Average salary	$44,664	$75,178
Salary range	Between $15,000 And $132,000	Between $41,000 And $137,000
Highest paying City	Boston, MA	San Francisco, CA
Highest paying state	New Hampshire	Washington
Best paying company	Goldman Sachs	Latham & Watkins
Best paying industry	Technology	-

Differences between front end lead and customer experience manager education

There are a few differences between a front end lead and a customer experience manager in terms of educational background:

	Front End Lead	Customer Experience Manager
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Front end lead vs customer experience manager demographics

Here are the differences between front end leads' and customer experience managers' demographics:

	Front End Lead	Customer Experience Manager
Average age	47	47
Gender ratio	Male, 31.7% Female, 68.3%	Male, 38.6% Female, 61.4%
Race ratio	Black or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 17.9% Asian, 5.9% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front end lead and customer experience manager duties and responsibilities

Front end lead example responsibilities.

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
Translate delivered Photoshop files into HTML, CSS and Javascript code.
Sell MN and WI DNR licenses.
Update and maintain HTML content.
Cover the jewelry department as needed.
Follow all FAA regulations to maintain safety of flight.

Customer experience manager example responsibilities.

Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
Manage corporate Lexus training for all eligible associates at the dealership level.
Launch, manage, and edit web content of store s Facebook page.
Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.

Front end lead vs customer experience manager skills

Common front end lead skills

Customer Service, 20%
Math, 9%
Checkout, 8%
Basic Math, 7%
Cash Management, 5%
Store Management, 5%

Common customer experience manager skills

POS, 20%
Customer Engagement, 17%
Front End, 15%
Product Knowledge, 7%
Customer Care, 6%
Customer Satisfaction, 4%

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Office and Administrative Industry
Front End Lead
Front End Lead vs Customer Experience Manager

Updated January 8, 2025

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