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The differences between front end leads and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end lead and a customer service leader. Additionally, a front end lead has an average salary of $44,664, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a front end lead include customer service, math and checkout. The most important skills for a customer service leader are POS, sales floor, and store management.
| Front End Lead | Customer Service Leader | |
| Yearly salary | $44,664 | $33,791 |
| Hourly rate | $21.47 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 63,286 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Front end leads and customer service leaders have different pay scales, as shown below.
| Front End Lead | Customer Service Leader | |
| Average salary | $44,664 | $33,791 |
| Salary range | Between $15,000 And $132,000 | Between $27,000 And $41,000 |
| Highest paying City | Boston, MA | Tacoma, WA |
| Highest paying state | New Hampshire | Washington |
| Best paying company | Goldman Sachs | University of California, Berkeley |
| Best paying industry | Technology | Transportation |
There are a few differences between a front end lead and a customer service leader in terms of educational background:
| Front End Lead | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between front end leads' and customer service leaders' demographics:
| Front End Lead | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.7% Female, 68.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 17.9% Asian, 5.9% White, 61.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |