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The differences between front end leads and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end lead and a customer service supervisor. Additionally, a front end lead has an average salary of $44,664, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a front end lead include customer service, math and checkout. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Front End Lead | Customer Service Supervisor | |
| Yearly salary | $44,664 | $38,792 |
| Hourly rate | $21.47 | $18.65 |
| Growth rate | -4% | -4% |
| Number of jobs | 63,286 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Front end leads and customer service supervisors have different pay scales, as shown below.
| Front End Lead | Customer Service Supervisor | |
| Average salary | $44,664 | $38,792 |
| Salary range | Between $15,000 And $132,000 | Between $27,000 And $53,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | New Hampshire | Maryland |
| Best paying company | Goldman Sachs | Schneider Electric Industrial Services |
| Best paying industry | Technology | Finance |
There are a few differences between a front end lead and a customer service supervisor in terms of educational background:
| Front End Lead | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between front end leads' and customer service supervisors' demographics:
| Front End Lead | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.7% Female, 68.3% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 17.9% Asian, 5.9% White, 61.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |