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The differences between front office agents and front desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $26,669 average annual salary of a front desk clerk.
The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a front desk clerk are reservations, customer service, and night audit.
| Front Office Agent | Front Desk Clerk | |
| Yearly salary | $34,773 | $26,669 |
| Hourly rate | $16.72 | $12.82 |
| Growth rate | - | - |
| Number of jobs | 106,130 | 141,042 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 35% |
| Average age | 37 | 37 |
| Years of experience | - | - |
Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.
Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.
Front office agents and front desk clerks have different pay scales, as shown below.
| Front Office Agent | Front Desk Clerk | |
| Average salary | $34,773 | $26,669 |
| Salary range | Between $28,000 And $42,000 | Between $21,000 And $33,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Hawaii |
| Best paying company | - | Hilton Grand Vacations |
| Best paying industry | - | Retail |
There are a few differences between a front office agent and a front desk clerk in terms of educational background:
| Front Office Agent | Front Desk Clerk | |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front office agents' and front desk clerks' demographics:
| Front Office Agent | Front Desk Clerk | |
| Average age | 37 | 37 |
| Gender ratio | Male, 39.2% Female, 60.8% | Male, 24.2% Female, 75.8% |
| Race ratio | Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8% | Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3% |
| LGBT Percentage | 13% | 13% |