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The differences between fulfillment coordinators and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a fulfillment coordinator, becoming a customer support coordinator takes usually requires 6-12 months. Additionally, a fulfillment coordinator has an average salary of $38,000, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a fulfillment coordinator include logistics, quality customer service and phone calls. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Fulfillment Coordinator | Customer Support Coordinator | |
| Yearly salary | $38,000 | $37,136 |
| Hourly rate | $18.27 | $17.85 |
| Growth rate | 1% | -4% |
| Number of jobs | 35,236 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
Fulfillment coordinators are professionals who are responsible for coordinating the order process of customers while fulfilling their needs and requirements. These coordinators must prepare the proper order fulfillment documentation and implement restock procedures for faster order fulfillment. They are required to perform comprehensive warehouse duties such as quality control, inventory management, and shipping and receiving logistics. Fulfillment coordinators must also receive and process the purchase orders of customers so that they can ensure on-time delivery and scheduling of these orders.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Fulfillment coordinators and customer support coordinators have different pay scales, as shown below.
| Fulfillment Coordinator | Customer Support Coordinator | |
| Average salary | $38,000 | $37,136 |
| Salary range | Between $29,000 And $49,000 | Between $25,000 And $53,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Arrow Electronics |
| Best paying industry | - | Technology |
There are a few differences between a fulfillment coordinator and a customer support coordinator in terms of educational background:
| Fulfillment Coordinator | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between fulfillment coordinators' and customer support coordinators' demographics:
| Fulfillment Coordinator | Customer Support Coordinator | |
| Average age | 47 | 40 |
| Gender ratio | Male, 41.1% Female, 58.9% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 61.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |