Guest relations manager vs desk manager

The differences between guest relations managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $54,168 average annual salary of a guest relations manager.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Guest relations manager vs desk manager overview

	Guest Relations Manager	Desk Manager
Yearly salary	$54,168	$75,140
Hourly rate	$26.04	$36.12
Growth rate	8%	-
Number of jobs	52,510	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

Guest relations manager vs desk manager salary

Guest relations managers and desk managers have different pay scales, as shown below.

	Guest Relations Manager	Desk Manager
Average salary	$54,168	$75,140
Salary range	Between $36,000 And $80,000	Between $44,000 And $127,000
Highest paying City	Washington, DC	Eureka, CA
Highest paying state	New York	New York
Best paying company	Yale University	ServiceNow
Best paying industry	Hospitality	-

Differences between guest relations manager and desk manager education

There are a few differences between a guest relations manager and a desk manager in terms of educational background:

	Guest Relations Manager	Desk Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest relations manager vs desk manager demographics

Here are the differences between guest relations managers' and desk managers' demographics:

	Guest Relations Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest relations manager and desk manager duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

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Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

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Guest relations manager vs desk manager skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Updated January 8, 2025

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