Guest relations manager vs front office manager

The differences between guest relations managers and front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a front office manager. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $52,141 average annual salary of a front office manager.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a front office manager are customer service, reservations, and guest service.

Guest relations manager vs front office manager overview

	Guest Relations Manager	Front Office Manager
Yearly salary	$54,168	$52,141
Hourly rate	$26.04	$25.07
Growth rate	8%	18%
Number of jobs	52,510	80,983
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

Guest relations manager vs front office manager salary

Guest relations managers and front office managers have different pay scales, as shown below.

	Guest Relations Manager	Front Office Manager
Average salary	$54,168	$52,141
Salary range	Between $36,000 And $80,000	Between $38,000 And $70,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	New York	New York
Best paying company	Yale University	Nomura Securities
Best paying industry	Hospitality	Hospitality

Differences between guest relations manager and front office manager education

There are a few differences between a guest relations manager and a front office manager in terms of educational background:

	Guest Relations Manager	Front Office Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Guest relations manager vs front office manager demographics

Here are the differences between guest relations managers' and front office managers' demographics:

	Guest Relations Manager	Front Office Manager
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest relations manager and front office manager duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Front office manager example responsibilities.

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
Lead trainer for new PMS roll-out, including downtime and upgrade management.

Guest relations manager vs front office manager skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common front office manager skills

Customer Service, 13%
Reservations, 11%
Guest Service, 10%
Payroll, 6%
Patients, 6%
Night Audit, 5%

Guest Relations Manager vs. similar jobs

Guest Relations Manager related careers

Guest Relations Manager related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Relations Manager
Guest Relations Manager vs Front Office Manager

Updated January 8, 2025

Browse office and administrative jobs