Guest relations manager vs front office supervisor

The differences between guest relations managers and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a front office supervisor. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a front office supervisor are reservations, customer service, and patients.

Guest relations manager vs front office supervisor overview

	Guest Relations Manager	Front Office Supervisor
Yearly salary	$54,168	$37,907
Hourly rate	$26.04	$18.22
Growth rate	8%	-
Number of jobs	52,510	79,675
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 52%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Guest relations manager vs front office supervisor salary

Guest relations managers and front office supervisors have different pay scales, as shown below.

	Guest Relations Manager	Front Office Supervisor
Average salary	$54,168	$37,907
Salary range	Between $36,000 And $80,000	Between $30,000 And $47,000
Highest paying City	Washington, DC	Newark, NJ
Highest paying state	New York	Rhode Island
Best paying company	Yale University	University of California, Berkeley
Best paying industry	Hospitality	Health Care

Differences between guest relations manager and front office supervisor education

There are a few differences between a guest relations manager and a front office supervisor in terms of educational background:

	Guest Relations Manager	Front Office Supervisor
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Guest relations manager vs front office supervisor demographics

Here are the differences between guest relations managers' and front office supervisors' demographics:

	Guest Relations Manager	Front Office Supervisor
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest relations manager and front office supervisor duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Guest relations manager vs front office supervisor skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

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Office and Administrative Industry
Guest Relations Manager
Guest Relations Manager vs Front Office Supervisor

Updated January 8, 2025

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