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Guest relations manager vs guest services leader

The differences between guest relations managers and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a guest services leader. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $34,973 average annual salary of a guest services leader.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.

Guest relations manager vs guest services leader overview

Guest Relations ManagerGuest Services Leader
Yearly salary$54,168$34,973
Hourly rate$26.04$16.81
Growth rate8%-4%
Number of jobs52,510129,088
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 45%
Average age4747
Years of experience66

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

Guest relations manager vs guest services leader salary

Guest relations managers and guest services leaders have different pay scales, as shown below.

Guest Relations ManagerGuest Services Leader
Average salary$54,168$34,973
Salary rangeBetween $36,000 And $80,000Between $28,000 And $43,000
Highest paying CityWashington, DCKansas City, KS
Highest paying stateNew YorkWashington
Best paying companyYale UniversitySalesforce
Best paying industryHospitalityMedia

Differences between guest relations manager and guest services leader education

There are a few differences between a guest relations manager and a guest services leader in terms of educational background:

Guest Relations ManagerGuest Services Leader
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeCornell UniversityCalifornia State University - Bakersfield

Guest relations manager vs guest services leader demographics

Here are the differences between guest relations managers' and guest services leaders' demographics:

Guest Relations ManagerGuest Services Leader
Average age4747
Gender ratioMale, 38.9% Female, 61.1%Male, 34.3% Female, 65.7%
Race ratioBlack or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between guest relations manager and guest services leader duties and responsibilities

Guest relations manager example responsibilities.

  • Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
  • Provide superlative, personalize services to VIP guests through managing hospitality team.
  • Manage special requests for customers including restaurant reservations, car rentals and itinerary.
  • Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Maintain IHG quality control plan.
    • Show more

Guest services leader example responsibilities.

  • Manage crew by utilizing professional leadership skills.
  • Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
  • Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
  • Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
  • Encourage customers to try new products providing for upselling opportunities.

Guest relations manager vs guest services leader skills

Common guest relations manager skills
  • Guest Relations, 17%
  • Reservations, 10%
  • Customer Service, 7%
  • PET, 6%
  • Resorts, 5%
  • Payroll, 5%
Common guest services leader skills
  • Greeting Guests, 36%
  • Cleanliness, 33%
  • Customer Complaints, 4%
  • Develop Team, 4%
  • Customer Service, 4%
  • Customer Satisfaction, 4%

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Updated January 8, 2025

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