Guest relations manager vs manager

The differences between guest relations managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a manager. Additionally, a manager has an average salary of $58,651, which is higher than the $54,168 average annual salary of a guest relations manager.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a manager are customer service, payroll, and food safety.

Guest relations manager vs manager overview

	Guest Relations Manager	Manager
Yearly salary	$54,168	$58,651
Hourly rate	$26.04	$28.20
Growth rate	8%	6%
Number of jobs	52,510	1,236,194
Job satisfaction	-	4.57
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 49%
Average age	47	44
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Guest relations manager vs manager salary

Guest relations managers and managers have different pay scales, as shown below.

	Guest Relations Manager	Manager
Average salary	$54,168	$58,651
Salary range	Between $36,000 And $80,000	Between $37,000 And $92,000
Highest paying City	Washington, DC	-
Highest paying state	New York	New Jersey
Best paying company	Yale University	-
Best paying industry	Hospitality	Finance

Differences between guest relations manager and manager education

There are a few differences between a guest relations manager and a manager in terms of educational background:

	Guest Relations Manager	Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	Cornell University	University of Pennsylvania

Guest relations manager vs manager demographics

Here are the differences between guest relations managers' and managers' demographics:

	Guest Relations Manager	Manager
Average age	47	44
Gender ratio	Male, 38.9% Female, 61.1%	Male, 51.0% Female, 49.0%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between guest relations manager and manager duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

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Manager example responsibilities.

Manage both BOH and FOH operations exceeding company specifications.
Manage logistics and security for high net worth individuals and corporations.
Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Customer-Orient with experience with POS systems, food preparation and safety regulations.

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Guest relations manager vs manager skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common manager skills

Customer Service, 19%
Payroll, 9%
Food Safety, 8%
Financial Statements, 4%
Management, 4%
PowerPoint, 4%

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Updated January 8, 2025

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