Guest relations manager vs support manager

The differences between guest relations managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $54,168 average annual salary of a guest relations manager.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a support manager are project management, technical support, and powerpoint.

Guest relations manager vs support manager overview

	Guest Relations Manager	Support Manager
Yearly salary	$54,168	$90,297
Hourly rate	$26.04	$43.41
Growth rate	8%	6%
Number of jobs	52,510	172,628
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Guest relations manager vs support manager salary

Guest relations managers and support managers have different pay scales, as shown below.

	Guest Relations Manager	Support Manager
Average salary	$54,168	$90,297
Salary range	Between $36,000 And $80,000	Between $58,000 And $140,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	New York	New York
Best paying company	Yale University	Meta
Best paying industry	Hospitality	Finance

Differences between guest relations manager and support manager education

There are a few differences between a guest relations manager and a support manager in terms of educational background:

	Guest Relations Manager	Support Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest relations manager vs support manager demographics

Here are the differences between guest relations managers' and support managers' demographics:

	Guest Relations Manager	Support Manager
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 59.8% Female, 40.2%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between guest relations manager and support manager duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Support manager example responsibilities.

Lead the team to a successful ISO audit with commendation for processes and documentation.
Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

Guest relations manager vs support manager skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common support manager skills

Project Management, 7%
Technical Support, 6%
PowerPoint, 6%
Windows, 6%
Logistics, 5%
Support Services, 5%

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Office and Administrative Industry
Guest Relations Manager
Guest Relations Manager vs Support Manager

Updated January 8, 2025

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