Guest service representative jobs in Charleston, WV - 198 jobs

Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment. Why Choose City National Bank? At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart: Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement. Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization. Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation. Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration. Responsibilities: - Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues. - Serve as the first point of contact for customers, representing the bank in a professional and helpful manner. - Identify and assess customers' needs to recommend appropriate banking products and services. - Process transactions accurately and efficiently, including deposits, withdrawals, and transfers. - Educate customers on self-service options and assist with online and mobile banking inquiries. - Maintain accurate customer records and documentation in compliance with banking regulations. - Collaborate with internal teams to address complex customer issues and ensure prompt resolution. Qualifications: - High school diploma or equivalent; college degree preferred. - Previous customer service experience in a banking or financial institution is a plus. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Proficient computer skills and familiarity with banking software and systems. - Ability to work in a fast-paced environment and adapt to changing priorities. - Professional demeanor and ability to build rapport with customers. Join City National Bank today and become part of a team that is passionate about providing exceptional service to our customers. We look forward to hearing from you!

Job Descriptions - Guest Service Representative Your Responsibilities: Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed. Essential Qualifications: We are looking for someone who is: Friendly and customer service orientated. Has a positive attitude. Interested in team growth, hospitality, and a serving environment. Has excellent communication skills. Brings an energetic attitude to the work environment. A problem solver. A team player who works well with others. Self-Motivated. Able to use math skills pertaining to money Have a willingness to participate in service/hospitality training and education. Job Posted by ApplicantPro

The first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas. Duties & Responsibilities Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary Maintain cleanliness and organization of the front desk area and common areas Adhere to all company policies and procedures Handle sensitive and confidential information with discretion Update and maintain guest records in the reservation system Process payments and reconcile cash drawer at the end of each shift Generate reports as needed Stand up for 6-8 hours each day. Handle check in, check out, and other transaction enquiries. Required Skills and Qualifications High school diploma or equivalent 1-2 years customer service experience Excellent communication skills, both written and verbal Friendly and outgoing personality Ability to stay calm and professional under pressure Strong organizational skills and attention to detail Preferred Skills and Qualifications Previous experience working in a hotel or related industry Proficiency with computers and software programs, including Microsoft Office and property management systems Job Types: Full-time, Part-time

Job Description HIRING IMMEDIATELY The Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fast-paced, individual contributor role that requires strong communication, organization, and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests, providing a welcoming and professional experience. Compensation & Benefits: This is a full-time position with a competitive salary and opportunities for professional growth and advancement within the company. Responsibilities: - Greet and check-in guests, ensuring all necessary information is collected and accurately entered into the system - Handle cash and credit card transactions, balancing the cash drawer daily - Answer phone calls and respond to inquiries in a timely and professional manner - Assist with reservations and cancellations, ensuring accuracy and adherence to hotel policies - Serve as a knowledgeable resource for guests, providing information about the hotel amenities, local attractions, and events - Handle guest complaints and resolve issues promptly and to the satisfaction of the guest - Complete daily administrative tasks, such as filing, data entry, and preparing reports - Keep the front desk area clean and organized at all times - Collaborate with other hotel staff to ensure a seamless guest experience - Other duties as assigned by the Front Office Manager Requirements: - High school diploma or equivalent; college degree in hospitality management preferred - Minimum of 1-2 years of front desk or customer service experience in the hospitality industry - Excellent communication and interpersonal skills - Proficient in Microsoft Office and hotel reservation systems - Ability to work flexible schedules, including evenings, weekends, and holidays - Strong attention to detail and ability to multitask in a fast-paced environment - Must be able to stand for long periods of time and lift up to 25 pounds - Knowledge of local area and attractions preferred EEOC Statement: VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $24,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Description We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results. Key Responsibilities Oversee front desk operations, reservation software, and check-in/check-out procedures Greet guests with a friendly and professional welcome Address guest inquiries, complaints, and requests quickly and effectively Follow up with guests to gather feedback and ensure satisfaction Manage room reservations and update property management system accurately Model the Scout Oath and Law in daily interactions Maintain a clean, organized, inspected, neat, and safe work area Perform additional duties assigned by SBR leadership Abide by policies and procedures outlined in the SBR staff handbook Qualifications Minimum age: 18+ Required: Proficient computer skills. (Word, Excel, POS systems, reservation software) Preferred: Experience in hospitality field Exceptional organizational and prioritization skills; must be a self-starter Willing to become a registered Scouting America member (includes background screening) Comfortable using Microsoft Teams for daily work-related communication Physical & Practical Requirements Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds Complete the Annual Health and Medical Record , including height/weight guidelines Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55 Desired Traits High emotional intelligence (such as self/social awareness and team dynamics) Positive and cheerful attitude with a strong customer-service focus Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills Ability to connect with individuals from diverse age groups, maturity, and backgrounds

READY FOR AN EXCITING OPPORTUNITY? Lenders One is seeking a Credit Service Representative who will be responsible for conducting credit investigations and analyzing credit information pertaining to loans. In addition to verifying and updating credit information as requested by clients in support of the mortgage underwriting process, provide operational support to the production team through the course of the credit report supplement process. If you are up for the challenge, keep reading! This position is only considering applicants currently residing in the United States. Job Description WHAT YOU GET TO DO Provide excellent customer-centric service in line with company standards through inbound and outbound calls. Analyze incoming electronic and telephonic information and credit/employment verification requests. Manage incoming supplement requests as well as pending requests. Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively. Ability to use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information. Provide timely and accurate information to incoming customer calls/electronic requests. Process supplements on a timely basis. Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment. Investigate all available sources of credit and financial information. Provide credit information and references for customers, loan officers, or other agencies as requested. Use existing procedures to solve straightforward problems without the consistent need to exercise discretion. Review and interpret credit reports and data contained within. Adhere strictly to training manual and procedures, following all workflows and documents. Answer incoming phone calls within 3 rings. Adhere to and maintain compliance with all Federal and State regulations and policies and procedures. Maintain a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer. Qualifications WHAT ABOUT YOU? You have… Experience in the financial services in the mortgage services industry is a must. Strong understanding of credit services and regulations preferred. Customer service experience in a professional environment. An understanding of some complicated issues like foreclosure, bankruptcy and other implications on status with handling credit verifications. Excellent communication, decision making, persuasion and problem resolution skills. Experience working for a fast-paced, goal oriented and team based structured environment. Proficiency in Microsoft Office applications. Bilingual is a plus. Additional Information WORKING AT ALTISOURCE ADVANTAGES Prosperity • Competitive salary based on your experience and skills at $18.00-$20/hour, depending on experience Good Health • Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance Happiness • Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year Our Innovation Starts with YOU ! Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background. We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.

The Sales & Service Representative has the ability to promote and sell Bank products and represent the Bank in a professional manner to clients by possessing strong knowledge of Bank products and services, recommends appropriate financial products and services to customers, and refers customers to investment and loan representatives regarding additional services provided by the Bank. This is an excellent opportunity for professional development path into Retail Branch Management. RESPONSIBILITIES: * Keep up-to-date on Bank products and services to effectively provide financial solutions to customers * Effectively profiles customers, opens accounts, and cross-sells appropriate Bank products and services * Take responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans * Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards and protocols * Has knowledge and complies with Bank security and operating policies and procedures, as well as compliance regulations, including KYC, OFAC, CIP, and customer privacy policy * Adheres to cash differences/controllable losses policy * Maintain dual control on all vaults/safes containing cash/negotiables, if applicable * May serve as approval on branch transactions * As business needs arise, ability to perform in any capacity of the Branch to ensure Branch is properly staffed on a daily basis * As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours * Based on branch location within a market, will be required to promote/discuss consumer lending products with customers within compliance of the Safe Act guidelines and United procedures * Based on branch location within a market, will be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required Qualifications * High School Diploma or equivalent required, bachelor's degree preferred * Minimum one (1) year customer service or related working experience required * Must possess an NMLS license or obtain NMLS license within 90 days of employment * Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required * Excellent verbal and written communications skills in Spanish or additional language a plus. * Ability to demonstrate a sales oriented professional demeanor * Excellent verbal, written, and interpersonal skills * Very well organized and ability to deal with multiple priorities * Proficiency in Microsoft Office products * Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications * Ability to represent the Bank in a professional manner at all times * Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis * Flexibility on work schedule as business needs arise KEY COMPETENCIES: * Excellent Customer Service Skills * Strong Communication Skills * Task Management * Professionalism * Sales aptitude demeanor Essential Functions: * Sitting and standing for extended periods of time. * Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components. * Ability to converse and exchange information with all levels of staff within organization. * Ability to observe, perceive, identify, and translate data * Ability to travel via airplane, automobile, bus and/or train Company Profile Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here. At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Nearest Major Market: Charleston West Virginia Job Segment: Customer Service Representative, Bank, Banking, Sales Rep, Retail Sales, Customer Service, Finance, Sales, Retail

Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database. Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Ideally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- Call Center (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: *******************

Join Mullen Plumbing, Heating & Cooling as a Customer Service Dispatch Representative in Charleston, WV. Join a dynamic and passionate team where you'll serve as a key liaison between customers, technicians, and management. In this role, you'll demonstrate your expertise and attention to detail while ensuring exceptional service delivery, accurate job scheduling, and seamless communication to drive operational success within a fast-paced, service-oriented environment. Primary responsibilities Include: Serve as the Subject Matter Expert (SME) and specialized customer point of contact for the assigned division Answers inbound customer calls and books Jobs for accurate scheduling of appointments to the assigned business unit, with extensive detail in building the ticket and asking the right questions to the customer to ensure a thorough understanding of needs, opportunities and Technician assignments/availability for proper Dispatch Work with Dispatch, Service and/or Install Managers to understand business needs to develop and fill 3-day Call Board Follow-up on all Customer Estimates and Parts Ordered jobs to proactively generate leads for the assigned division Complete Debrief for all Technicians assigned to the business unit at completion of job to review tasks associated with work and ensure Invoice details are accurate, including work performed, parts/materials, fees, accuracy of customer information (including equipment information for registration, if applicable) and ensure collection of payment at the time of service, including credit card information and/or applying payment to customer accounts for proper completion of job to timely close all tickets Dispatches Technicians for assigned business unit, completes and closes all service and/or tickets and Estimates by Noon each day (from the proceeding business day) and handles all necessary follow-up with Technicians, Manager and/or Warehouse Responsibility for all customer status notification for booked jobs, including status updates for scheduled appointments, notification of any changes and parts updates to customers Timely and proactively manages jobs on “hold” to maximize revenue opportunities and satisfy needs of 3-day Call Board Other Duties and Responsibilities Answers inbound/outbound calls as needed and/or assigned daily Serves as the primary liaison between the department and business unit Technicians, and participates in department/division meetings as required or scheduled Works closely with Customer Service Dispatch Team to assist in covering any gaps in service Other duties as assigned by Management Overtime may be required based on business needs Competencies for Success Minimum of 2-3 years of experience in a dispatch or operator role within a service-based organization Experience in plumbing, heating, or cooling industries is preferred but not required Familiarity with dispatch software is a plus Strong attention to detail is essential Ability to multi-task effectively in a fast-paced environment Capable of handling stressful situations with composure Highly organized with excellent follow-through and time management skills Strong verbal and written communication abilities High level of integrity, strong interpersonal skills, and the ability to build and maintain professional relationship Benefits Competitive salary. Paid time off and holidays. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Mullen Plumbing is an Equal Opportunity Employer.

Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Elizabeth Carmichael - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job Description The Poca Valley Bank Customer Service Representative Poca Valley Bank is seeking a qualified customer service-oriented individual to fill full-time teller position. The right candidate will possess: A professional demeanor and able to provide outstanding customer service. The position is responsible for: Handling customer transactions accurately and to develop customer relationships through cross-selling products and services. Sales Ongoing annual training Poca Valley Bank offers a competitive salary and benefits.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

**Req number:** R6896 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Customer Service Representative you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. **Job Description** We are seeking **Customer Service** **Representatives** to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is **remote** and **full-time. Due to our end client, clients must reside in North Carolina.** **What You'll Do** + Respond to provider questions,emails, and calls in a timely and professional manner + Assist with navigating and resolving a variety of issues, including claims and continuity of care + Work towards meeting and exceedingcall center metrics + Manage a high volume of inbound andoutbound callswith efficiency and courtesy + Maintain detailed records of interactions, transactions, and comments + Collaborate with Provider Relations and Contracts teams to ensure seamless service + Contribute to team efforts by accomplishing related results as needed **What You'll Need** Required: + High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred + Experience incustomer service, ideally in ahealthcaresetting + Strongcommunication skills, both verbal and written + Ability to handle stressful situations withpatienceand professionalism + Proficiency with computers and typicaloffice software + Knowledge ofhealthcaresystems and terminology is a plus + Flexibilityto work holidays and extended hours as required by the Department. **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $17.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job DescriptionBenefits: Group Life Insurance Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Cameron Vance, State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Follow up with customers to increase retention. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Essential Function 1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. 2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. 3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. 4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. 5. Manages requests for products, price and technical information. 6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. 7. Maintains showroom cleanliness by procedures set forth by management. 8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. 9. Tracks result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned * Performs other duties as assigned * Complies with all policies and standards Knowledge, Skills and Abilities * High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. * Excellent customer service skills. Ability to establish and manage customer relationships * Ability to work independently and under some pressure to meet deadlines. * Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to learn MTG's business/product types/organization/transaction systems * Excellent Telephone Communications Skills * Excellent Organizational Skills * Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail) Physical Demands Stationary Position - FREQUENTLY Move/Traverse - OCCASIONALLY Stationary Position/Seated - FREQUENTLY Transport/Lifting - FREQUENTLY Transport/Carrying - FREQUENTLY Exerting Force/Pushing - OCCASIONALLY Exerting Force/Pulling - OCCASIONALLY Ascend/Descend - OCCASIONALLY Balancing - OCCASIONALLY Position Self/Stooping - OCCASIONALLY Position Self/Kneeling - OCCASIONALLY Position Self/Crouching - OCCASIONALLY Position Self/Crawling OCCASIONALLY Reaching - FREQUENTLY Handling - FREQUENTLY Grasping FREQUENTLY Feeling - RARELY Communicate/Talking - CONSTANTLY Communicate/Hearing - CONSTANTLY Repetitive Motions - FREQUENTLY Coordination - OCCASIONALLY Travel Requirement: None The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.

Jumpstart Your Career with Ibex Beckley! Ibex Beckley is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you. About the Role: Sales & Retention Representative As a Sales & Retention Representative, you'll be on the front lines helping customers-combining top-tier customer service with performance-based sales. This is your chance to make a difference in people's lives and earn big rewards. Top performer in April received a $4,100 bonus in addition to the hourly rate! We're looking for enthusiastic individuals with a can-do attitude. Even if you don't meet every qualification, we encourage you to apply. We value potential as much as experience. Responsibilities What You'll Do: * Confidently promote and sell products and services * Understand customer needs and recommend the best solutions to retain or upgrade their services * Accurately process service changes and account updates * Handle billing inquiries and resolve issues with professionalism * Complete service/save orders and negotiate when needed * Provide an outstanding experience in every interaction Qualifications What We're Looking For: * Excellent communication and active listening skills * Comfort and confidence in sales conversations * Independent decision-making and problem-solving abilities * High energy and a professional, positive demeanor * Dependability with a strong record of attendance * Solid data entry and basic math skills * Adaptability to work in a fast-paced, collaborative environment * Flexibility to work a variety of shifts Requirements: * Must be 18 years or older * High school diploma or equivalent * Must be able to work onsite at our Beckley, WV location