Help desk assistant vs senior help desk

The differences between help desk assistants and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk assistant and a senior help desk. Additionally, a senior help desk has an average salary of $31,318, which is higher than the $28,262 average annual salary of a help desk assistant.

The top three skills for a help desk assistant include computer lab, customer service and desk support. The most important skills for a senior help desk are home health, patients, and care plan.

Help desk assistant vs senior help desk overview

	Help Desk Assistant	Senior Help Desk
Yearly salary	$28,262	$31,318
Hourly rate	$13.59	$15.06
Growth rate	10%	10%
Number of jobs	83,479	27,353
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Average age	42	42
Years of experience	2	2

Help desk assistant vs senior help desk salary

Help desk assistants and senior help desks have different pay scales, as shown below.

	Help Desk Assistant	Senior Help Desk
Average salary	$28,262	$31,318
Salary range	Between $14,000 And $56,000	Between $21,000 And $46,000
Highest paying City	Hartford, CT	-
Highest paying state	Connecticut	-
Best paying company	Information Technology and Innovation Foundation	-
Best paying industry	Government	-

Differences between help desk assistant and senior help desk education

There are a few differences between a help desk assistant and a senior help desk in terms of educational background:

	Help Desk Assistant	Senior Help Desk
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	Stanford University	New York University

Help desk assistant vs senior help desk demographics

Here are the differences between help desk assistants' and senior help desks' demographics:

	Help Desk Assistant	Senior Help Desk
Average age	42	42
Gender ratio	Male, 53.4% Female, 46.6%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk assistant and senior help desk duties and responsibilities

Help desk assistant example responsibilities.

Manage the PC refresh program transferring all user data remotely and installing require software applications.
Produce legal proposals, memorandum agreements and PowerPoint presentations.
Create PowerPoint presentations used for business development.manage daily office operations and maintenance of equipment.
Analyze networking problems concerning LAN architecture and constructed/ran cable to support lab expansion projects.
Evaluate network utilization and redesign the county wide-area network by replacing existing network infrastructure with network switches and installing network cabling.
Build VPN packages and ship as requested.

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk assistant vs senior help desk skills

Common help desk assistant skills

Computer Lab, 10%
Customer Service, 10%
Desk Support, 8%
Help Desk, 5%
Help-Desk Support, 4%
Computer Software, 4%

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%