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The differences between help desk assistants and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $28,262 average annual salary of a help desk assistant.
The top three skills for a help desk assistant include computer lab, customer service and desk support. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Help Desk Assistant | Service Desk Analyst | |
| Yearly salary | $28,262 | $45,397 |
| Hourly rate | $13.59 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 83,479 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
Help desk assistants and service desk analysts have different pay scales, as shown below.
| Help Desk Assistant | Service Desk Analyst | |
| Average salary | $28,262 | $45,397 |
| Salary range | Between $14,000 And $56,000 | Between $30,000 And $67,000 |
| Highest paying City | Hartford, CT | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Information Technology and Innovation Foundation | The Citadel |
| Best paying industry | Government | Technology |
There are a few differences between a help desk assistant and a service desk analyst in terms of educational background:
| Help Desk Assistant | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between help desk assistants' and service desk analysts' demographics:
| Help Desk Assistant | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |