Help desk leader vs support analyst

The differences between help desk leaders and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $56,781 average annual salary of a help desk leader.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Help desk leader vs support analyst overview

	Help Desk Leader	Support Analyst
Yearly salary	$56,781	$75,989
Hourly rate	$27.30	$36.53
Growth rate	10%	10%
Number of jobs	67,740	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Help desk leader vs support analyst salary

Help desk leaders and support analysts have different pay scales, as shown below.

	Help Desk Leader	Support Analyst
Average salary	$56,781	$75,989
Salary range	Between $38,000 And $84,000	Between $50,000 And $114,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Finance

Differences between help desk leader and support analyst education

There are a few differences between a help desk leader and a support analyst in terms of educational background:

	Help Desk Leader	Support Analyst
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk leader vs support analyst demographics

Here are the differences between help desk leaders' and support analysts' demographics:

	Help Desk Leader	Support Analyst
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk leader and support analyst duties and responsibilities

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Help desk leader vs support analyst skills

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%