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The differences between help desk leaders and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a technical support specialist. Additionally, a help desk leader has an average salary of $56,781, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Help Desk Leader | Technical Support Specialist | |
| Yearly salary | $56,781 | $48,667 |
| Hourly rate | $27.30 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help desk leaders and technical support specialists have different pay scales, as shown below.
| Help Desk Leader | Technical Support Specialist | |
| Average salary | $56,781 | $48,667 |
| Salary range | Between $38,000 And $84,000 | Between $30,000 And $76,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Meta |
| Best paying industry | - | Finance |
There are a few differences between a help desk leader and a technical support specialist in terms of educational background:
| Help Desk Leader | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk leaders' and technical support specialists' demographics:
| Help Desk Leader | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 67.2% Female, 32.8% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |