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The differences between help desk supervisors and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a help desk analyst. Additionally, a help desk supervisor has an average salary of $64,297, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Help Desk Supervisor | Help Desk Analyst | |
| Yearly salary | $64,297 | $37,318 |
| Hourly rate | $30.91 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,240 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Help desk supervisors and help desk analysts have different pay scales, as shown below.
| Help Desk Supervisor | Help Desk Analyst | |
| Average salary | $64,297 | $37,318 |
| Salary range | Between $43,000 And $94,000 | Between $26,000 And $52,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Pacific Investment Management Company LLC |
| Best paying industry | - | Government |
There are a few differences between a help desk supervisor and a help desk analyst in terms of educational background:
| Help Desk Supervisor | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and help desk analysts' demographics:
| Help Desk Supervisor | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |