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The differences between help desk supervisors and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a help desk coordinator. Additionally, a help desk supervisor has an average salary of $64,297, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Help Desk Supervisor | Help Desk Coordinator | |
| Yearly salary | $64,297 | $40,262 |
| Hourly rate | $30.91 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,240 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Help desk supervisors and help desk coordinators have different pay scales, as shown below.
| Help Desk Supervisor | Help Desk Coordinator | |
| Average salary | $64,297 | $40,262 |
| Salary range | Between $43,000 And $94,000 | Between $28,000 And $57,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Ecs Federal |
| Best paying industry | - | - |
There are a few differences between a help desk supervisor and a help desk coordinator in terms of educational background:
| Help Desk Supervisor | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and help desk coordinators' demographics:
| Help Desk Supervisor | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |