Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between help desk supervisors and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $64,297 average annual salary of a help desk supervisor.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Help Desk Supervisor | Lead Support Technician | |
| Yearly salary | $64,297 | $95,420 |
| Hourly rate | $30.91 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,240 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Help desk supervisors and lead support technicians have different pay scales, as shown below.
| Help Desk Supervisor | Lead Support Technician | |
| Average salary | $64,297 | $95,420 |
| Salary range | Between $43,000 And $94,000 | Between $64,000 And $140,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | |
| Best paying industry | - | Technology |
There are a few differences between a help desk supervisor and a lead support technician in terms of educational background:
| Help Desk Supervisor | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and lead support technicians' demographics:
| Help Desk Supervisor | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |