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The differences between help desk supervisors and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a level senior technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $64,297 average annual salary of a help desk supervisor.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a level senior technician are customer service, technical support, and desktop support.
| Help Desk Supervisor | Level Senior Technician | |
| Yearly salary | $64,297 | $75,232 |
| Hourly rate | $30.91 | $36.17 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,240 | 75,279 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Help desk supervisors and level senior technicians have different pay scales, as shown below.
| Help Desk Supervisor | Level Senior Technician | |
| Average salary | $64,297 | $75,232 |
| Salary range | Between $43,000 And $94,000 | Between $51,000 And $110,000 |
| Highest paying City | - | Mountain View, CA |
| Highest paying state | - | California |
| Best paying company | - | Citi |
| Best paying industry | - | Finance |
There are a few differences between a help desk supervisor and a level senior technician in terms of educational background:
| Help Desk Supervisor | Level Senior Technician | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and level senior technicians' demographics:
| Help Desk Supervisor | Level Senior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |