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The differences between help desk supervisors and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $64,297 average annual salary of a help desk supervisor.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Help Desk Supervisor | Technician Support Team Leader | |
| Yearly salary | $64,297 | $88,988 |
| Hourly rate | $30.91 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,240 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Help desk supervisors and technician support team leaders have different pay scales, as shown below.
| Help Desk Supervisor | Technician Support Team Leader | |
| Average salary | $64,297 | $88,988 |
| Salary range | Between $43,000 And $94,000 | Between $64,000 And $122,000 |
| Highest paying City | - | San Mateo, CA |
| Highest paying state | - | New York |
| Best paying company | - | Chevron |
| Best paying industry | - | Technology |
There are a few differences between a help desk supervisor and a technician support team leader in terms of educational background:
| Help Desk Supervisor | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and technician support team leaders' demographics:
| Help Desk Supervisor | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |